Where is CNS Port SVC Located?

CNS Port SVC refers to two distinct companies with different locations. Consumer Portfolio Services (often abbreviated as CPS or CNS Port SVC on credit reports) is headquartered in Irvine, California, while Community Network Services operates from Southampton, United Kingdom. The company you’re looking for depends on your specific context.

Understanding the CNS Port SVC Naming Confusion

The term “CNS Port SVC” appears in two completely separate industries, creating frequent confusion. Consumer Portfolio Services is an auto loan finance company serving subprime borrowers across the United States. Community Network Services provides port community systems and customs clearance technology for UK maritime and air logistics operations. Both use “CNS” in various contexts, but they operate in different countries and serve unrelated markets.

The confusion intensifies because Consumer Portfolio Services sometimes appears on credit reports with variations like “CNS Port SVC,” “CPS Port SVC,” or similar abbreviations. People searching for this term typically fall into two categories: those trying to contact their auto loan provider or those seeking information about UK port services.

Consumer Portfolio Services (CPS) – U.S. Auto Finance Company

Primary Location and Headquarters

Consumer Portfolio Services maintains its operational headquarters at 19500 Jamboree Road, Irvine, California 92612. This Irvine facility serves as the company’s main administrative and executive center. The company was founded in 1991 and has remained headquartered in Orange County, California, throughout its operational history.

For formal correspondence and loan-related documents, CPS uses the mailing address: P.O. Box 57071, Irvine, CA 92619. This address handles official communications, payment inquiries, payoff requests, and credit reporting disputes.

Branch Network Across Five States

Beyond the California headquarters, Consumer Portfolio Services operates strategically located servicing branches in four additional states:

Nevada Branch
The Nevada office, located in the Las Vegas area, handles a significant portion of Western U.S. loan servicing operations. This branch manages collections, customer service, and account maintenance for borrowers primarily in the Mountain West region.

Virginia Branch
Based in the Chesapeake area of Virginia, this facility serves the Mid-Atlantic and Southeastern states. The Virginia branch processes loan applications, manages payment plans, and coordinates with East Coast dealerships.

Florida Branch
The Florida operation handles the significant volume of auto loans originated through dealerships across the Southeast. This branch manages customer accounts, payment processing, and collection activities for the region.

Illinois Branch
Serving the Midwest region, the Illinois branch coordinates loan servicing for borrowers in the central United States. This location processes payments and handles customer service inquiries from multiple states.

As of mid-2025, Consumer Portfolio Services employs approximately 932 people across these five locations. The company manages a portfolio worth roughly $3.8 billion, serving about 220,000 active customers nationwide.

Contact Information for CPS

Customer Service Phone: 888-469-4520
Business Hours: Monday through Friday, 8:00 AM to 5:00 PM Pacific Time
Email: questions@consumerportfolio.com
Credit Reporting Inquiries: Direct credit reporting questions to their specialized team at the main customer service number

The company operates in 48 states, purchasing auto loan contracts from franchised dealerships. When you see “CNS Port SVC” on your credit report with an account number starting with specific digits, you’re looking at a Consumer Portfolio Services auto loan.

Community Network Services (CNS) – UK Port Technology Company

Main Headquarters in Southampton

Community Network Services operates from 204-207 Western Docks, Southampton, Hampshire SO15 1DA, United Kingdom. This Southampton location serves as the company’s primary operational center. Southampton was chosen strategically due to the city’s importance as one of the UK’s busiest maritime ports.

The company’s registered office is located at 16 Palace Street, London, England, SW1E 5JQ. This London address serves as the official registration location for legal and corporate purposes, though operational activities center in Southampton.

CNS was established in 1986 as a spin-off from Southampton Container Terminals, specifically to enable customers across the UK to connect with UK Customs systems. The company became a subsidiary of DP World in 2006 when DP World acquired P&O Ports.

Operational Presence Across UK Ports and Airports

Community Network Services provides inventory control systems and customs clearance technology at multiple UK locations:

Maritime Ports:

Southampton – Primary maritime operations center
Port of London – Includes London Gateway and Tilbury terminals
Tilbury – London Container Terminal operations
Immingham – Major Humber port
Belfast – Northern Ireland port operations
Portsmouth – South coast port services

Airport Operations:

London Heathrow – Air courier and customs systems
London Gatwick – Air freight operations
Manchester Airport – Northern England air cargo
Birmingham Airport – Midlands air operations

The company processes over 55 million Electronic Data Interchange (EDI) messages annually with customers and government agencies. CNS’s Compass system and newer CNS Port Community System (PCS) connect shipping lines, freight forwarders, terminal operators, customs brokers, and other logistics stakeholders with HMRC (Her Majesty’s Revenue and Customs).

Contacting Community Network Services

Main Phone: Available through their website at cnsonline.co.uk
Email Support: helpdesk@cnsonline.net
Commercial Inquiries: cnscommercial@cnsonline.net
Business Hours: UK business hours (GMT/BST)

Community Network Services is entirely separate from the U.S. financial company. If you’re involved in UK maritime trade, customs clearance, or port logistics, this is the CNS you need.

How to Determine Which CNS You Need

Credit Report Context

If you found “CNS Port SVC” on your credit report, you’re dealing with Consumer Portfolio Services in California. Key indicators include:

The entry appears in your auto loan section
It shows an account opened between 1991 and present
The account relates to vehicle financing
You financed a car purchase through a dealership
Your credit score was below prime at the time of purchase

Check your loan documents for the actual lender name. Consumer Portfolio Services specializes in subprime auto lending, purchasing contracts from dealerships that work with borrowers who have credit challenges, limited credit history, or lower income levels.

Port and Logistics Context

You need Community Network Services in the UK if:

You’re importing or exporting goods through UK ports
You need customs clearance for maritime cargo
You operate as a freight forwarder in the UK
You’re a shipping line calling at UK ports
You require connection to HMRC systems
You need air courier customs processing

The UK CNS operates exclusively in trade facilitation and port community systems. They don’t handle consumer finance, credit reporting, or loan servicing.

The Origin of the Naming Confusion

The abbreviation confusion stems from several factors. Consumer Portfolio Services sometimes appears on credit reports with various shortened forms. Credit bureaus and reporting systems use different abbreviations, leading to variations like CPS, CNS, or “Port SVC” combined with these initials.

The “Port” element in Consumer Portfolio Services’ abbreviated name likely derives from “Portfolio,” not maritime ports. However, this creates confusion when Community Network Services, which actually deals with physical ports, shares similar initials.

Additionally, both organizations use three-letter acronyms in industries where acronyms are common. The finance industry and logistics industry both rely heavily on abbreviated names, increasing the likelihood of overlap.

What to Do If You’re Still Uncertain

For Credit Report Issues

If you see CNS Port SVC on your credit report but don’t recognize the account:

Request your complete credit report from all three bureaus
Look for the full company name in the detailed account information
Check the address listed – if it’s in Irvine, California, it’s Consumer Portfolio Services
Contact CPS directly at 888-469-4520 for account verification
Request validation if you believe the account is incorrect

Consumer Portfolio Services purchases auto loan contracts from dealerships, so the original dealer name might differ from CPS. The loan may have been sold to CPS after your initial purchase, which is standard practice in subprime auto lending.

For UK Trade and Customs

If you need port community services in the UK:

Visit cnsonline.co.uk for complete service information
Contact their helpdesk at helpdesk@cnsonline.net
Identify which UK port or airport you’re operating through
Verify that CNS services that specific location
Inquire about Compass or CNS PCS system access

Community Network Services works closely with DP World facilities and other major UK ports. They can direct you to alternative community system providers if they don’t service your specific location.

Recent Developments and Updates

Consumer Portfolio Services – 2024-2025 Updates

Consumer Portfolio Services reported its Q2 2025 financial results, showing pre-tax earnings of $7 million, a 4% increase over the prior year. The company noted improvements in credit performance starting with their 2023 vintage loans, attributing this to tightened credit standards.

Total annualized net charge-offs reached 7.45% of the average portfolio in Q2 2025, up slightly from 7.26% in Q2 2024. The company continues to purchase contracts in 48 states and maintains its focus on the used vehicle market, with some new vehicle financing.

Through June 30, 2025, Consumer Portfolio Services had purchased over $24.1 billion in contracts since beginning operations in 1991. The company trades on NASDAQ under the symbol CPSS.

Community Network Services – Recent Developments

CNS launched its upgraded CNS Port Community System (PCS) in 2023, transitioning from the legacy Compass system to a cloud-based, API-ready platform. The rollout began with Belfast in August 2023, with full transition across all UK locations expected by end of 2025.

The new CNS PCS is built on DP World’s global CARGOES platform, offering improved device compatibility and faster adaptation to regulatory changes. The UK government confirmed that Port Community Systems remain critical infrastructure for UK border operations.

In 2023, CNS also introduced an enhanced Customs Declaration Service (CDS) to help exporters navigate the UK government’s customs transition. The company continues expanding its customs management capabilities, including recent integration with CCS UK for air cargo operations.

Frequently Asked Questions

Is CNS Port SVC the same as Consumer Portfolio Services?

Yes, when “CNS Port SVC” appears on credit reports, it typically refers to Consumer Portfolio Services, the auto loan company based in Irvine, California. The company may use various abbreviations in credit reporting systems.

Does Community Network Services appear on U.S. credit reports?

No. Community Network Services is a UK-based port technology company that doesn’t engage in consumer lending. They would never appear on U.S. credit reports. If you see CNS on your credit report, it’s the California auto finance company.

Can I make car loan payments to the Southampton, UK address?

No. The Southampton address belongs to Community Network Services, the UK port services company. Car loan payments should go to Consumer Portfolio Services in Irvine, California, either to their PO Box or through online payment systems.

Why does my auto loan show a different name than the dealership?

Consumer Portfolio Services purchases auto loan contracts from dealerships. The dealership originates the loan, but CPS buys the contract and becomes your actual lender. This is standard practice in the subprime auto finance industry.

Understanding the distinction between these two companies prevents misdirected inquiries and wasted time. Check the context of where you encountered the name, verify the address and industry, and you’ll quickly identify which organization you need. Consumer Portfolio Services handles auto loans from California with nationwide operations, while Community Network Services facilitates UK trade through port technology systems.

For the most current contact information and services, visit consumerportfolio.com for the U.S. company or cnsonline.co.uk for the UK port services provider.